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<p><span id="isPasted" style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration: none; display: inline !important; float: none;">All orders placed on our website, included pre-orders and back-orders, will be charged at time of purchase. This is for security purposes, as we do not store credit card information. The pre-ordered/back-ordered item(s) will ship out during the estimated window listed on the product page.&#xA0;</span></p>

All orders placed on our website, included pre-orders and back-orders, will be charged at time of purchase. This is for security purposes, as we do not store credit card information. The pre-ordered/back-ordered item(s) will ship out during the estim

Will I be charged for the order at check out or when it ships?

Pre-Orders & Back-Orders

How do I track my shipment?

If I order multpile items, will they ship at the same time?

Do you ship internationally?

I received a defective item. What can be done about this?

Tracking shows 'Delivered' but I did not receive my order.

Tracking shows no activity or movement

How do I change or cancel my order?

Orders, Shipping & Delivery

What is your return policy?

Do you offer warranty on your products?

Returns, Exchanges, Warranty

Can I cancel my pre-order?

When will my order be shipped?

Do you offer any promo codes?

Discounts and Promotional Codes

How can I care for my products?

Where are the products manufactured?

General Product Information & Care

Can I change the shipping address after placing an order?

What should I do if I received a damaged or incorrect item?

How can I receive a tracking number for my order?

What should I do if I haven't received my order or it's late?

Will I be charged for the order at check out or when it ships?Updated a year ago