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<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;">Thank you for confirming that information. We are so sorry to hear this and we want to make this right. Please send an email to <a href="mailto:hello@meetludist.com">hello@meetludist.com</a>&#xA0;and describe what happened.&#xA0;Please note that you will need the order number and email address associated with the order to initiate a return.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;">Please keep in mind that our response times are within 24-48 business hours (excluding weekends and holidays). &#xA0;

Thank you for confirming that information. We are so sorry to hear this and we want to make this right. Please send an email to hello@meetludist.com and describe what happened. Please note that you will need the order number and email address associa

I received a defective item. What can be done about this?

Orders, Shipping & Delivery

How do I track my shipment?

If I order multpile items, will they ship at the same time?

Do you ship internationally?

Tracking shows 'Delivered' but I did not receive my order.

Tracking shows no activity or movement

How do I change or cancel my order?

What is your return policy?

Do you offer warranty on your products?

Returns, Exchanges, Warranty

Will I be charged for the order at check out or when it ships?

Can I cancel my pre-order?

When will my order be shipped?

Pre-Orders & Back-Orders

Do you offer any promo codes?

Discounts and Promotional Codes

How can I care for my products?

Where are the products manufactured?

General Product Information & Care

Can I change the shipping address after placing an order?

What should I do if I received a damaged or incorrect item?

How can I receive a tracking number for my order?

What should I do if I haven't received my order or it's late?

I received a defective item. What can be done about this?Updated a year ago