What should I do if I haven't received my order or it's late?Updated a year ago
If your order delivery is delayed or it hasn't arrived, please check your tracking information for updates. If the package is marked as delivered but you haven't received it, consider checking surrounding areas or with neighbors to see if the package was misplaced. It's also recommended to contact the carrier directly as they can provide more details and may initiate an investigation if necessary. If you still have not received your order within a specified timeframe (typically 3 business days after it's marked as delivered), please contact our customer service, and we will look into the issue. We may arrange for a reshipment or provide other solutions to ensure you receive your order.
